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SHIPPING INFORMATION

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Thank you for choosing www.metallumlights.com! We are committed to ensuring that your order is delivered as quickly and safely as possible. Below is some information about our shipping services.

  1. Shipping Methods
    We offer a variety of shipping methods to ensure that your order is delivered safely and on time. We work with the following couriers:
    DHL
    UPS
    Hermes
    Österreichische Post (Austrian Post)
  2. Delivery Areas
    We currently only deliver within Austria. If you require international delivery, please contact our customer service team for more information and shipping options.
  3. Delivery Time
    Once your order is confirmed and shipped, it will usually be delivered within 3 business days. During peak shopping seasons (such as holidays) and special circumstances, delivery time may be longer.
    You will receive an email with tracking information after shipment so that you can track the status of your order in real time.
  4. Shipping Costs
    Shipping costs will be calculated based on your order total and the shipping method you choose. The specific cost will be displayed on the checkout page.
  5. Packaging
    We will ensure that your products are properly packaged during transportation to prevent damage. All items will be carefully packaged and kept safe during transportation.
  6. Order Tracking
    After shipment, you will receive an email with a tracking number and a tracking link. This link will allow you to check the shipping status of your order at any time.
  7. Address Confirmation
    Please ensure that you provide an accurate shipping address when placing your order. We are not responsible for delayed or lost shipments due to incorrect addresses. If you need to change your address, please contact us immediately after placing your order to ensure timely processing.
  8. Damaged or Lost Packages
    If your item is damaged or undelivered during shipping, please contact us immediately. We will assist you in the claim processing.
    Thank you for choosing www.metallumlights.com! Have a great shopping!