REFUND AND RETURNS POLICY

Thank you for choosing metal candle holders from www.metallumlights.com! We are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, please follow our refund and return policy below.

1. Return Conditions
   We accept returns under the following circumstances:
   Item is unused: The item and its packaging must be in original condition, unused or damaged.
   Return Request Time: You must submit a return request within 7 days of receiving the item.
   Valid Proof: Please retain proof of purchase (such as invoice or order confirmation email) for return processing.
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2. Return Process
   To return an item, please follow the steps below:
   Contact Us: Contact our customer service team at nightglint@metallumlights.com with your order number and reason for return.
   Obtain Return Authorization: Our customer service team will review your request and provide you with a return authorization and detailed return instructions if the return conditions are met.
   Returning the item: Please return the item along with all original packaging materials, accessories and instructions, making sure to pack it intact to avoid damage during shipping.
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3. Refund Processing
   Once we receive the returned item and confirm that it meets the return conditions, we will process your refund within 7 business days.
   Refunds will be refunded to the original payment method and may take a few days to appear in your account, depending on the payment method you use and the bank processing time.
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4. Return Shipping Costs
   Unless the return is due to product quality problems or wrong delivery, the customer is responsible for the return shipping costs.
   We recommend using a trackable courier service to ensure the safety of the return.
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5. Non-returnable items
   The following items are not eligible for refunds or returns:
   Customized or personalized items;
   Opened or used items;
   Items that exceed the return application period

Thank you for choosing www.metallumlights.com! We look forward to providing you with a satisfactory shopping experience.